Frequently Asked Questions
Welcome to The Blues Wall FAQ section. These pages are designed to answer questions you may have regarding The Blues Wall at Birmingham City F.C. , and your order.
What is The Blues Wall?
The Blues Wall is made up of personalised engraved bricks for all fans.
Any image of the proposed design on the website is a representation only.
Why is it being created?
Celebrating loyalty and passion, The Blues Wall is being created as a permanent feature of the Club in order to show much a part of the club the fans are.
Who can buy Bricks?
The Blues Wall is open to all. We welcome support for the project be it local or from around the world. Each fan is as important to us as the next and we encourage all fans to be a part of this project.
How does the ordering process work ?
The order process is very easy, simply select your chosen product, create your account and add your personal message, add replica/s if required and checkout. You will be redirected to a secure payment gateway. When your payment is confirmed you will be sent an Email your E-Certifcate will be attached, please take a few moments to read your confirmation and E-Certificate. If you purchased an E-Voucher this will be attached to your confirmation email. If you do not receive your Email in a few minutes please check your spam mail. Please keep your Email /E-Certificate/E-Voucher safe as you will not receive anything through the post.
You will be kept updated via Email throughout the production process but please be aware that we produce the bricks and stones in batches so it may be some time before we notify you that your brick is in production, we will also let you know when your brick has been dispatched to the club. This does not mean your brick has been installed and we recommend you check installation has taken place before travelling to see your brick or stone in situ. Installations dates are subject to weather condition and home fixtures.
How do I activate mybrickcard™ ?
To activate your brick, have your Activation code from your mybrickcard™ or E-Voucher ready and go to the home page of this website (https://blueswall.co.uk/). On the Home Page go to ‘Activate your Gift Card. On the Activation page enter your Code (found on the front of your E-voucher or on the reverse of your mybrickcard™) and select Redeem. You will then enter your personalised inscription on-line. You will also be able to add a replica or upgrade your purchase. Any upgrades or replicas will have to be paid for by credit / debit card when you check out.
When activating my purchase can I upgrade or buy a replica?
You can buy as many stones as you like in addition to stone purchased with the mybrickcard™/E-Voucher. You can buy a replica/s or more stones and a replica. If the order exceeds the amount paid for the mybrickcard™/E-Voucher the balance must be paid by credit or debit card.
Where can I buy a mybrickcard™?
E-Vouchers are available on the product page of this website. mybrickcard™ Gift cards are available in the club shop
What can I buy?
You can choose a Blues Granite Super Stone or a Blues Brick, full details and prices can be found on the product page of this website – you can also have a replica/s delivered direct to your home or to that of the recipient.
You can also purchase E-Vouchers on line, this will be sent to you via an email attachment at the point of purchase. NB : the message you enter on your E-Voucher is a personal greeting to the recipient NOT the inscription on the brick. Keep your E-Voucher safe as you not receive anything in the post.
You can only buy bricks, stones and E-Vouchers for The Blues Wall on this website. If you would rather have Gift Card with an activation code these are available from the club shop but can only be redeemed on this website. E-Vouchers and Giftcards must be redeemed within 12 months of purchase.
N.B. Unfortunately we are unable to provide accents (acute or grave) over lettering due to the type of English language set in the engraving process employed.
mybrickcard™ /E-Voucher Purchases
Can only be redeemed at https://blueswall.co.uk/.
mybrickcard™ has no cash redemption value and is not transferable or assignable.
- If the order exceeds the amount paid for the mybrickcard™/ E-Vouchers and hence the value of the activation card, the balance must be paid by credit or debit card.
- Any remaining funds on the mybrickcard™/ E-Vouchers are not redeemable. The activation codes will expire 12 months from the date of purchase, or as notified on https://blueswall.co.uk/.
- All [storeDomain l standard booking terms and conditions apply.
- mybrickcard™/ E-Vouchers and activation codes cannot be used in conjunction with any other promotion.
- No responsibility will be accepted for lost, stolen, or damaged mybrickcard™ /E-Vouchers activation codes and such mybrickcard™ /E-Vouchers shall not be refunded.
What are replicas?
A replica is a personal copy of the product you have purchased - to keep, for your own home, office, garden or to give as a personal gift. These Bricks are exact copies of the original brick installed in The Blues Wall and can only be purchased when purchasing an original Brick. *Replica’s can only be delivered to UK addresses.
You can use your replica in many different ways:
- Build it into your house
- Add it to the garden rockery
- Put it on the mantle piece
- Build it into your drive
- Use it as a paperweight
- Build it into your patio
How much can I say in my message?
Each line can have 15 characters including spaces and punctuation. You can use upper and lower case letters.
Are the letters painted on top?
No, the letters are actually engraved into the stone to make the lettering more hardwearing.
What can I have engraved on my brick?
Any message or dedication you wish (as long as it is polite, 15 characters per line, spaces & punctuation included). We reserve the right to refuse any messages we considers to be inappropriate.
Examples of what you might say:
- Support the Club!
- Remember a great supporter!
- Celebrate a birthday!
- Congratulate your favourite player!
Can I change my message after I have placed my order?
You will be sent an E-mail with an E Certificate attached please take a few moments to check your inscription. If you are happy with the inscription you can confirm your order by selecting the link in the email, but, once confirmed no further changes will be permitted, if you do not confirm you order the system will automatically lock your order after ten days - you will receive an email confirming this after this point we can no longer accept any changes to your order.
If you would like to make a change to your inscription there will be instruction in the email of how to do so, you can change this as many times as you like, up to ten days from your order or until you confirm your order, if you do not confirm your inscription then the system will automatically lock your order after tens days and confirm this by sending you an email after this point we can no longer accpet any changes to your order
When are they being installed?
Many stones and bricks are already installed in The Blues Wall and will continue to be added in batches periodically in the months and years to come this allows time to sell more bricks and then place them on the wall at the same time. Thus completing sections of the wall rather than brick by brick. You will be sent regular notifications emails throughout the order and production process or you can log back into you account to check the progress.
How long will the Bricks last?
The Bricks will last indefinitely. The manufacturer will provide a 10 year guarantee on the brick and 3 years on the lettering.
When will I receive my replica?
Replicas will be delivered to the address you gave us when you placed your order and we aim for these to be dispatched within 30 days of the corresponding brick being installed in The Blues Wall.
How many Bricks can I order?
As many as you like online or from the club shop
How do I pay for the brick(s) or mybrickcard™
Online: With credit/debit card - VISA, MASTERCARD, DELTA, MAESTRO, SWITCH
Can I choose my location?
No, the Bricks will be laid on a first come first laid basis as the The Blues Wall progresses. Each Brick will be laid in the next available spot.
What is on the certificate?
The certificate includes the inscription on the brick and the bricks’ unique reference number. The certificate does not include the purchaser's name.
NB : E Certificates are sent to check the inscription only. If the product you have chosen includes the club crest or logo this will not be on the E Certificate
Contacting Briconomics Ltd
You can contact Briconomics Ltd. whether to trace your order or for any other reason by emailing Briconomics Ltd. at firstname.lastname@example.org. In all instances, please be ready to supply relevant information which Briconomics Ltd. will require from you in order to identify your order - Purchasers name, order reference or brick reference (from your certificate) and date of purchase, without this information we may be unable to trace your order. We aim to respond to all emails within 72 hours (normal office hours only